FAQ

Items are made on demand after the order is confirmed by our production partner Printful. This avoids building up a large stock of finished products.

No, not necessarily. A standard model chosen from the available sizes and colors remains a catalog item. Only a product individualized according to a specific customer request — for example, a name, text, or visual provided by them — is considered personalized.

Consult the size guide on each product page and compare its measurements with those of a garment that fits you well. Fits may vary depending on the product.

Slight differences may exist between a screen display and the actual product, as well as between two production batches. These do not necessarily constitute a defect.

Manufacturing usually takes 2 to 5 business days. This timeframe is in addition to shipping and may be longer during peak periods.

ARBOR3S ships worldwide, subject to available destinations at the time of checkout. Some areas may be unavailable or subject to restrictions.

As a guide, shipping generally takes 1 to 8 business days for domestic delivery and up to 20 business days for international delivery. The most accurate estimate is displayed when you place your order. Customs procedures may extend this timeframe.

Yes. Outside the applicable customs zone, taxes, duties or import fees may be claimed from the recipient by the authorities or the carrier. These remain the responsibility of the customer unless otherwise stated at the time of payment.

For a standard product, a consumer generally has 14 days from receipt to notify their withdrawal. The product must then be returned under the conditions described in our Refund Policy. This option does not apply to products genuinely personalized according to customer specifications.

Contact us quickly via the Contact page, providing your order number and attaching photos that identify the problem. After verification, we will propose the appropriate solution without undue cost to the customer.

Always follow the instructions on the label and product sheet first. To preserve textile prints, wash at a low temperature, inside out, without bleach, and avoid ironing directly on the design.