Refund Policy

Last updated: July 23, 2026.

If you are a consumer, you generally have 14 calendar days from the receipt of a standard product to clearly notify us of your decision to withdraw. Write to contact@arbor3s.com or use the Contact page, indicating your order number and the items concerned.

After notification, you have 14 days to ship the return according to the instructions provided by ARBOR3S. Do not spontaneously send the package to the address listed in the Legal Mentions: the return address may depend on the product and the production center.

The product must be returned complete, clean, and properly protected. You may only handle it to the extent necessary to ascertain its nature, characteristics, and functioning. Any depreciation resulting from excessive handling may be deducted from the refund.

In the event of withdrawal, the direct costs of return are the responsibility of the customer. We refund the price paid and the initial standard delivery costs when legally required to do so. Additional costs resulting from a more expensive delivery method chosen by the customer are not refunded.

The refund is made using the same payment method, unless otherwise agreed, no later than 14 days after notification. It may be deferred until the product is recovered or proof of shipment is received, whichever comes first.

The right of withdrawal does not apply to goods made to your specifications or clearly personalized — for example, a product featuring a name, text, or design specifically provided by you. On-demand manufacturing of a standard catalog model is not sufficient, in itself, to make this exception applicable.

Contact us as soon as possible with the order number, a precise description, and helpful photographs. Do not use the product more than necessary. After verification, we will propose the appropriate legal solution: replacement, conformity, price reduction, or refund. Necessary costs are not charged to the customer when a defect or error is confirmed.

Promptly report any abnormal tracking. If the address provided was incomplete or incorrect, or if the package was unclaimed, redelivery fees may be charged where permitted by law. If the loss occurs during transit before delivery to the customer, ARBOR3S will handle the claim with the carrier.

For any request: contact@arbor3s.com or via our contact form.